Birthday Parties at Urban Air Trampoline and Adventure Park

Went here door a birthday party for my son’s classmates (3rd grade 8-9 y/o). They had a blast on the zip line, trampolines, play area and the foam pits. Friendly staff. Really well organized party experience. The pizza and chicken wings that were made there were pretty solid for a trampoline/play zone.

I would NOT recommend this place at all!! I chose this facility for a 10th birthday party for my child recently at her request. We purchased the package that included a private room for her party. After checking in and getting to our assigned rooms, the "decor" was pretty lackluster. As we began setting up, one thing that was immediately noticeable was that the rooms were uncomfortable ly warm. I asked our hostess if these had their own thermostats in them because as you can imagine, once more people got there and kids are running in and out, it would get warmer. She said that she could not control the heat but could bring us a room fan. While I appreciate the attempt, the fan that was brought in was a huge industrial fan and was blowing things off the table and etc and we had to turn it off. I had brief interactions with JAMES (more on him later) but he works there. The "private hostess" that comes with the party room was working a few different parties in addition to ours. I was under the impression that she would be working solely with us. I have no grievance with her, she did her best. As guests were arriving, multiple guests were given the wrong room number in which I had to ask the hostess to please get with the front desk since this happened multiple times. SAFETY VIOLATIONS My child went to ride the skyline and was harnessed in. When her turn came she got scared and did not want to do it (I as well as 2 other concerned parents had a clear view and watched from the side where there is a platform (near the playspace with the balls). I could see my child become visibly upset and scared and watched a young girl who was assigned to work this station, pulling her forward. My child kept crying and pulling back as she was terrified. The girl keeps yanking her by her vest forward, mind you we are recording the incident. I am yelling and waving my hands from below trying to get her attention to let my child go and stop pulling her forward in an aggressive way! Finally, I get the young man's attention that is working the station directly under her and yelled up for him to get my child down! He goes up there and with ease, releases my child and she comes to me full of tear on her 10th birthday! As you can imagine, I am completely upset and feel this experience has ruined her special day! I asked our hostess to get me a manager. As I am waiting, JAMES (mentioned above) is walking passed me, I stop him and ask him if he is a manager. JAMES SAID HE WAS NOT A MANAGER and that he would get me one as he could see very clearly ,I and my child were very upset. It took 10 min for a manager which is unacceptable especially given what just happened. Finally, ALLY (several face peircing, I believe that is her name). I asked her why it took so long for her to come? She told me she went to talk to the worker first before coming to see me. I told her that is not acceptable. When there is an issue, you go to the client first not the worker. That seemed very underhanded to me. Her response was that she went to her first because I was already speaking with a manager. I told her I had not spoken to a manager yet! She said yes I had....that JAMES WAS A MANAGER and was a higher manager than her! So at this point I am completely undone. They are pretty much playing games and lying right to my face. What a joke this place is! She was very dismissive of what had just happened, she stated that the harness is too heavy for the young and petite girl who was assigned to work that station and she has to yank the kids forward to try and unlatch it because it is too heavy for her. I said that is NOT ok!!! The guy went up and unhooked the harness without yanking my child forward without further terrifying her! She said because it is easier for him to lift it so he didnt need to drag her forward. Even after showing ALLY they video she continued to defend her worker saying she needed to drag her forward. I told her that girl needs to be removed from that station before she gets a child severely hurt. No rectification has been made after 3 weeks.

We visited this location over the weekend for my nephew’s birthday party, and the experience was outstanding from start to finish. The staff was very courteous and professional, showing real patience and care while helping manage a large group of excited kids. We appreciated the level of scholarship in how well everything was run — the staff knew their roles, communicated clearly, and handled every detail smoothly. Even during the busiest moments, they demonstrated perseverance, staying positive and attentive to ensure every child had a great time. We’ll definitely be back and highly recommend this Urban Air location for families looking for a fun, well-managed celebration space.